A confirmed booking can be changed provided that adequate notice (three weeks plus) is given to the Bookings Manager and the requested time has availability.
Booking System Cancellation
- If you cancel using the online booking system greater than 2 weeks before your booking start date, 100% of your payment funds will be refunded
- If you cancel using the online booking system within 2-14 days of your booking start date, 50% of your payment funds will be refunded only
- If you cancel using the online booking system within 0-2 days of your booking start date, 0% of your payment funds will be refunded
- If you cancel using the online booking system during your booking start and end date, 0% of your payment funds will be refunded
Refund Policy
Refunds for pre-paid accommodation will only be made subject to the following:
- You cancel your booking in the Booking System at least 2 weeks prior of your booking start date
- Another party will take over all or part of the allocated booking period. Any refund will therefore be proportionate to the amount paid by the replacement booking (please contact the Booking Manager if this occurs).
- “Lack of snow” cancellations shall be at the discretion of the Bookings Manager (if any lifts are running at Mt Hotham then this is unlikely).
- All approved refunds will be issued either to the Member’s Trapdoor account, or if a Trapdoor visitor in form of payment method (eg. Paypal).
If your booking does not meet the above criteria, refunds will be examined upon written application to the Committee Executive (please send via the Club Bookings Manager – Contact Us). The Committee Executive may override the Bookings Managers recommendation based on the above criteria.
The Committee Executive will only consider requests for refunds of money paid in exceptional circumstances.
REMEMBER – If for some reason you cannot use a confirmed booking, please cancel immediately. If needed, please discuss with the Booking Manager to discuss alternative arrangements.